Privacy Notice

Introduction

Tyndall Insurance Limited (We or Us) respect the privacy of the personal information that it collects and is committed to managing that information in a responsible manner. “Personal information” is information we hold which is identifiable as being about you.

We, like other companies operating in Malaysia, are in compliance with the laws of Malaysia which governs the way we collect, use, disclose, secure and otherwise manage your personal information.

In addition to the Personal Data Protection Act 2010 and other applicable data protection or privacy laws regulations, Tyndall Insurance Limited is governed by other laws including but not limited to the General Data Protection Regulation (GDPR) (EU) 2016/679, a regulation in EU law on data protection and privacy for all individuals within the European Union and the European Economic Area. It also addresses the export of personal data outside the EU and EEA.

We want to ensure your online experience with us is satisfying and safe. Our aim is to safeguard your privacy and the security of your personal information whilst providing a personalised service that meets your individual needs and preferences. We take this stance not just to fulfil our legislative obligations under the Act, but also because we value your trust and our ongoing relationship. 

Our privacy policy below explains how we will collect and use the personal information that you may give us. We may vary this policy from time to time and the current version will be that published on this site. You should check this Privacy Notice regularly for changes.

This Privacy Notice explains: 

• Personal data definition

• The type of personal information we collect and how we collect it

• How we use your personal information

• Data Protection Notice

• Use of sensitive data

• Cookies and Third party sites

• Consent, access to your personal information, rights

Personal Data Definition

In this Privacy Notice, “personal data” means any data:

• relating directly or indirectly to a living individual;

• from which it is practicable for the identity of the individual to be directly or indirectly ascertained; and

• in a form in which access to or processing of the data is practicable.

The type of personal information we collect and how we collect it

When completing the following:

• an inquiry or application form with us;

• any variation, alterations, cancellation or renewal of any insurance and related services; and

• any claims or investigation relating to the services provided.

you will be asked to submit personal information about you and your personal circumstances in order to receive services from Tyndall Insurance Limited.

The basic personal information we may collect from you is information that can identify you, such as:

• your name, address and contact details (including email and telephone);

• information about the services provided to you by us, our agents and service providers;

• commercial in confidence information;

• records of communications or inquiries with Tyndall Insurance Limited; and

• other information relevant to providing you with the services you are seeking.

More specific personal information we may collect from you, includes the following:

• copies of identification such as passport, driver's licence, utilities notice, deeds, etc for identification requirements under the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA);

• bankruptcy details;

• bank account and credit card account details;

• tax file number;

• asset holding, shareholding entity details; and/or

• any other personal information which we may require to provide the products and services to you.

We may also need personal and financial information in order to supply information on products and services or to help us identify you when you contact us. When we collect this information, Tyndall Insurance Limited will only do so over a secure connection. If you communicate with us via email please be aware that the nature of communication over the web is such that emails may or may not be secure and may pass through several different countries on route to us.

Please be advised that Tyndall Insurance Limited cannot accept responsibility for unauthorised access to your information that is outside our control. We may also obtain information from publicly available sources such or other trusted and accredited third parties that will have authority to pass on your information, however we will always act in accordance with Data Protection.

How we use your personal information

Tyndall Insurance Limited will only use your information for purposes that you would reasonably expect in using our services, that we will inform you of when we collect your personal information or for which you have given us your actual consent.

Tyndall Insurance Limited or its trusted partners will not contact you or pass on your information for any marketing or promotion purposes unless you have indicated your consent that we may do so. We are extremely committed to treating all personal data with diligent due care and in accordance with all of the data protection principles set out above.

Data Protection Notice

Tyndall Insurance Limited will only share the information you provide with trusted Tyndall Insurance Limited partners. We may use the information you provide to us for administration, marketing, customer services and profiling your purchasing preferences. If you give us information about another applicant or inquiring on behalf of another person, you do so confirming that they have given you permission to provide this information to us and for us to be able to process their personal data. You need to have also informed the individual who Tyndall Insurance Limited is and what their data will be used for, as set out in this notice.

All persons have the right to ask for a copy of all personal information pertaining to that individual and to correct any inaccuracies that may be found. For protection and training purposes, telephone calls to us may be recorded and/or monitored.

Use of sensitive data

By submitting data to Tyndall Insurance Limited, you give consent for us to use your sensitive personal data. We will use this data when you apply to use Tyndall Insurance Limited’s platform to carry out a complex credit and finance checking process. The results of this check will be available to you upon request. Please feel free to email to request the results.

Cookies and Third party sites 

When you visit the Tyndall Insurance Limited Website, a cookie may be downloaded to your computer. We may also collect information using web beacons. Tyndall Insurance Limited cookies and web beacons will provide us with statistical information only that is non-personal, allowing us to track what our platform users do on the our Website.

Cookies provide us with basic information such as they duration of time you may have viewed a page on our website, other areas within the site you have visited and other general information. We may also collect information about other websites you may visit after leaving the Tyndall Insurance Limited website improve our site and to enhance your experience of Tyndall Insurance Limited.

Where our site has links to other websites not owned or controlled by us, we are not responsible for these sites or the consequences of you going on to those sites.

Consent, access to your personal information, rights

You have the right to access to the personal information we hold about you. There is generally no cost for accessing the personal information we hold about you, unless the request is complex or resource intensive. If there is a charge, we will let you know in advance of the cost so you can agree to this before we go ahead. Where the regulations of the appropriate jurisdiction you reside prohibits any cost to be charged, we will not charge any fee.

Where your information is protected by the (GDPR) (EU) 2016/679, you have the following additional rights:

a) the right to be forgotten;

b) the right for your information to be removed from the Tyndall Insurance Limited website and any data storage site where Tyndall Insurance Limited deposits this information;

c) the right to restrict the way we process your personal data;

d) the right to receive the personal data to a controller in a structured commonly used machinable format;

e) the right to transmit your personal data to another controller as referred to in paragraph d above without obstacle.

Should you wish to access and update your personal information, please direct your request to our Privacy Officer at laavanya@tyndall.insure. You may be required to provide suitable identification to enable us to protect the security and privacy of your personal information.